Because PRIMOEX LTD delivers digital products and downloadable software assets that are accessible immediately upon purchase, we enforce a strict refund standard:
- Digital Products Rule: Due to the intangible nature of software source code, all sales of digital files, themes, and plugins are generally final once downloaded.
- Technical Failure Window: If our theme or plugin fails to function as advertised and our support engineering team cannot resolve the script or structural conflict within 14 days of booking a ticket, you are entitled to a full refund.
- Compatibility Obligations: We do not grant refunds for mistaken purchases based on an incompatible hosting setup or user error if the item description explicitly listed the required technical environment.
- Subscription Cancellation: You may cancel automatic recurring license renewals at any time via your dashboard. Cancellation ensures you keep product access until the current term ends, but stops future billing.